Terms and conditions - Know you rights
Purchasing information - Specific entitlements
This page displays key information relating to Cassidy Music Equipment's terms and conditions and your consumer rights when purchasing on Cassidy Music Equipment.
Advice in the event that you have been mis-sold a product:
If you are not completely happy with your purchase or you believe it had been mis-sold to you then you are entitled to a complete refund. Providing that you have not used the product in question and it is in its original condition and packaging then get in contact with the team at Cassidy Music Equipment referencing your unique order number. We want all customers to be happy with their order so if you're dissatisfied then we want to make it extremely easily for you to address your concerns. Therefore, we've made it so easy for you to return an unwanted purchase.
Our complaints procedure:
If you have any grievances then feel free to contact our sales team, who will be more than happy to resolve your grievances. The team at Cassidy Music Equipment are not satisfied unless you are happy, so if you have an issue then you should contact us. It doesn't matter whether you have a small or large problem, the Cassidy Music Equipment team will be on hand to meet your needs straight away. All you have to do is send an email or make a call and they will get right back to you. It's just that simple. So if you have a grievance then pick up the phone immediately.
Product prices and customer satisfaction:
All of our prices are regularly checked to ensure that they are inline with other suppliers within the industry. As a result, this means that you will pay the right price for our products and that you get the most for your money. As well, our product range is marketed with correct, accurate and up-to-date details to avoid misinformation. By doing this you should make orders you are satisfied with and that will easily meet your needs. All of this means that you will always receive your purchase for the most appropriate price.